Please be patience as we carefully craft your order. Please allow up to 10 business days for your order to be shipped, following its completion. The turnaround time (TAT), specific to each product, will be clearly mentioned in the product description. It's important to differentiate between TAT and shipping time – TAT refers to the time required to complete the item, while shipping time indicates the duration until you receive the item after it has been completed.
We process orders on business days, Monday-Friday, excluding holidays and/or weekends based on oldest to newest orders during our operating hours of 8 AM - 5 PM EST. Processing time does not include the shipping time.
Please note that the selection of shipment does not affect Lady C3 Crafts TAT before your item(s) ships.. It only affects the postage once packaged is mailed.
Rush Orders and Draft Approvals:
Should you require a rushed order, please contact us via email to further discuss before placing your order. Please note that a rush order fee may be apply. For custom orders, drafts are often sent to ensure correctness before finalizing the products. We kindly request that you respond to the draft within 24 hours to maintain timely order completion. In situations where we cannot reach you within 36 hours of sending the initial draft, LC3C reserves the right to proceed with the order based on the initial draft.
Responsibility for Delivery:
Once an order has been processed by the shipping carrier, any delivery-related issues are beyond the control of Spoil Them Creatively. In the event that your order is marked as "delivered" but not received, please reach out to the carrier directly to address the matter. Sometimes, packages are mistakenly marked as delivered and may arrive the following day or shortly after. If an order is returned due to the shipping carrier's error, we will resend the package after confirming your shipping address. However, if the order is returned multiple times, it will be the buyer's responsibility to cover the shipping costs.
Address Accuracy and Returns:
To ensure a smooth delivery process, please double-check the shipping address provided during checkout. If an incorrect shipping address is entered without timely notification, resulting in a returned package, the buyer will be responsible for shipping fees and any necessary order remakes.
